Account Management
Delete Your Account
What gets deleted
Permanently removed
- Your profile (name, photo, mobile, email)
- All messages and files you sent
- Your organisation memberships
- Push notification tokens
- Sign-in provider links (Google, Facebook)
- Active session tokens
Retained for legal compliance
- Audit logs (up to 7 years)
- Anonymised analytics records
- Records of admin actions you performed
Retained data no longer contains your name or contact details — it is tied only to a pseudonymous identifier.
How long it takes
Processing time
Up to 30 days
You will receive an email confirmation once deletion is complete. Your account is deactivated immediately on receipt and you will be signed out of all devices.
Before you delete
Take care of these things first — they cannot be undone after deletion:
How to request deletion
Sign in to confirm your identity
Make sure you can access the account you want to delete. We need to verify it's you before processing the request.
Send a deletion request by email
Email us at support@cloudsolitaire.net with the subject line Account Deletion Request. Use the email address or mobile number registered to your account so we can identify it.
Include required information
Your request must include:
- Full name on your account
- Registered mobile number or email address
- Confirmation that you understand deletion is permanent
We confirm and process
We will acknowledge your request within 3 business days and complete deletion within 30 days. You will receive a final confirmation email when it is done.
Send your request
Send deletion request to